General Questions

We are located in Chatsworth, California

At the time of this writing we don't have a retail store. We only sell online.

We have templates for some of our products. We don't have templates for regular shaped products - by regular shape we mean square, rectangle, and round. It is pretty easy to print your design to fit these types of products because the shape is simple.

As for the rest of our products that do not have a regular shape, we are working on creating the templates for them.

You can see all of our templates here: Templates

Account Questions

Please visit this page and watch Video #1: How to redeem your points

https://inkfiniteesublimation.com/pages/videos

Order Questions

Orders are processed and shipped within 24 hours, not including weekends. During peak seasonal months, orders are processed and shipped within 3 business days.

Shipping takes an average of 3 to 6 business days for all US orders. Canada deliveries can take anywhere from 7-10 business days. Delivery details will be provided in your confirmation email.

We process all of our orders within 24 hours from the date the orders were placed.

We have a 12PM PST cut-off for Fridays unless otherwise specified. All Friday orders we receive by 12PM PST will ship the same day. All Friday orders we receive after 12PM PST will be shipped the next business day.

Yes, we do. Generally, we offer 10%-15% for 100 pieces or more of the same item. For anything 200 pieces or more of the same item, we can give up to 20% off. Please contact us for this type of inquiry.

We get our shipping rates directly from the carriers' websites and sometimes when there is an issue with receiving the data our website will show that we are not shipping to (insert US state name here).

When this happens you may reach out to us and we can help you by creating your order manually.

If we sent you an invoice for a manual order you asked us to create for you, we will delete the draft order after 3 days.

For example, you reached out to us on a Monday to ask for a discount for a bulk order for a specific item. We create your order manually, applied the discount and emailed you the invoice. If the draft order is not paid by Thursday then the draft order will be deleted.

Shipping Questions

At this time we use USPS and UPS for all of our US orders and we use USPS for all of our Canada orders.

We provide our customers their tracking number as soon as we process their order.

We only ship within United States and Canada.

We may offer free shipping on some items we have on our website. However, we perform a lot of testing on our site to be able to provide the best shopping experience for our customers; and it is possible that we may or may not have items that have free shipping at the time of your visit. You can always see the total shipping cost during checkout.

Yes, we accommodate local pick-up. When you place an order for pick-up, please choose "pick-up" from the shipping option. We will send you a notification email once your order is ready for pick-up.

Our pick-up time is from 11:00 AM to 4:00 PM PST Monday to Friday excluding Holidays

Returns & Cancellation Questions

We can accommodate order cancellation request but customers will be responsible for a 5% cancellation fee. This means once we cancel your order as per your request, we will issue you a full refund less 5% cancellation fee. i.e. If your order was $100 and you requested for us to cancel your order, we will accommodate your cancellation request and we will refund you a total of $95 which is your original payment amount ($100) less 5% restocking fee (5% x $100 = $5).

Yes, if the product qualifies for return. Please visit our Refund Policy here: https://inkfiniteesublimation.com/policies/refund-policy

Phone support

Call us @ (818) 849-6605

Email support