Orders are processed and shipped within 24-72 hours, not including weekends. During peak seasonal months, orders are processed and shipped within 3-5 business days.
Shipping takes an average of 3 to 6 business days for all US orders. Canada deliveries can take anywhere from 7-10 business days. Delivery details will be provided in your confirmation email.
We process all of our orders within 24-72 hours from the date the orders were placed.
We have a 1PM PST cut-off for Fridays. All Friday orders we receive by 1PM PST will ship the same day. All Friday orders we receive after 1PM PST will be shipped the next business day.
At this time we use USPS and UPS for all of our US orders and we use USPS for all of our Canada orders.
We provide our customers their tracking number as soon as we process their order.
We only ship within United States and Canada.
We may offer free shipping on some items we have on our website. However, we perform a lot of testing on our site to be able to provide the best shopping experience for our customers; and it is possible that we may or may not have items that have free shipping at the time of your visit. You can always see the total shipping cost during checkout.
Yes, we accommodate local pick-up. When you place an order for pick-up, please choose "pick-up" from the shipping option. We will send you a notification email once your order is ready for pick-up.
Returns & Cancellation Questions
We can accommodate order cancellation request but customers will be responsible for a 5% cancellation fee. This means once we cancel your order as per your request, we will issue you a full refund less 5% cancellation fee. i.e. If your order was $100 and you requested for us to cancel your order, we will accommodate your cancellation request and we will refund you a total of $95 which is your original payment amount ($100) less 5% restocking fee (5% x $100 = $5).
We are located in Van Nuys, California
At the time of this writing we don't have a retail store. We only sell online.
Please visit this page and watch Video #1: How to redeem your points